Introduction We spend huge amounts of time sweating the details of our products. We want to remove all the friction we can from using them and want to make sure we never leave our users confused. To get this right, we do a bunch of things: we use simple language, we make extensive use of context-sensitive help and where it’s needed, we nudge users with illustrative examples. Recently we bumped into something that made us rethink our use of examples. Background …
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