(Better) Canary Alerts in Slack

One of the things that surprise new Canary customers, is that we don’t try particularly hard to keep customers looking at their consoles. (In fact, an early design goal for Canary was to make sure that our users didn’t spend much time using our console at all).
We make sure that the console is pretty, and is functional but we aren’t trying to become a customer’s “one pane of glass”. We want the Canaries deployed and then strive to get out of your way. You decide where your alerts should go (email, SMS, API, webhooks, Syslog, SIEM app), set up your birds, and then don’t visit your console again until a Canary chirps..

We have hundreds of customers who never login to their consoles after the initial setup, and we’re perfectly happy with this. Their alerts go to their destination of choice and that’s what matters. Of these, dozens and dozens of customers rely heavily on getting their alerts piped into a Slack channel of their choice.

Getting your alerts into Slack is trivial:

  1. Create a channel in Slack
  2. Go to Setup, Webhooks, and select “Add Slack XXX”
  3. Select the channel you want your alerts to go to;
  4. (Thats it! Your Slack integration is done!)

Until recently, alerts that went into Slack were simple one way traffic, containing incident details.

While this suffices for most users, recently, Max and Jay sat down to make this even better. Alerts into Slack now look like this:

You’ll notice that, by default, potential sensitive fields like passwords are now masked in Slack. This can be toggled on your Settings page. We’re also including additional historical context to assist your responders.

Best of all though, you can now manage these alerts (Mark as seen and Delete) from right inside Slack, so you never have to login to your Console.

Once an event has been acknowledged, the incident details will be visually “struck”, and a new field will indicate the name of the person who ack’d it.

Clicking “Delete” will then collapse the now superfluous details, and will track the name of the deleting user.
So.. if your security team is using Slack, consider using the integration. It will take just seconds to set up, and should make your life a little easier.

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